Cancellation policy
Purchase Options Cancellation Policy
Last updated: February 23, 2026
At Evolia, we aim to provide a simple and transparent purchasing experience.
Order Cancellations
Customers may request to cancel an order within 12 hours of placing the order if it has not yet been processed or shipped.
To request a cancellation, please contact our support team as soon as possible at evolia.support@gmail.com with your order number.
If the order has already been processed or shipped, it may no longer be possible to cancel the order. In this case, customers may follow the instructions outlined in our Return & Refund Policy once the order has been delivered.
Subscription or Recurring Purchases
If any products or services offered by Evolia include subscription or recurring billing options, customers may cancel their subscription at any time before the next billing cycle to avoid future charges.
Cancellation requests can be made by contacting our support team at support@evoliastore.com
Contact
If you have any questions regarding order cancellations, please contact us at:
Our support team typically responds within 1–2 business days.